Terms and Conditions

Bookings, Terms and Conditions    

inService Charges and Tips
Our rates do not include service charges or tips. If you wish to express your appreciation for the service you have received, you are welcome to tip our staff. Please do so directly and for an amount at your own discretion.

There is a US$25 Cleaning fee payable when booking and is applied to the end-of-stay cleaning for each room.  In addition, there is a US$12 surcharge for fresh linens provided every 4 days; again, for each room.

Booking & Cancellation Policy
You will be pleased to know that we do not charge a premium rate for the holiday seasons, but we do require a non-refundable first night deposit to confirm your booking. In case of a cancellation prior to 30 days before arrival, your deposit will be credited to another stay within 365 days of your original check-in date. Cancellations within 30 days of arrival receive neither refund nor credit to another stay.

Environmental and Health Concerns  
We ask that you assist us in being environmentally conscious. Please expect fresh bed/bath linens on arrival and for linens to be changed every 4 days. Should you require more frequent changes, please leave bath linens inside the bathtub and request a change of bed linen. Surcharge of US$12 for additional linens..

Kindly turn off lights and fans when not in use.

Smoking is not allowed on the property.

Capacity of B&B Rooms
All guests must be registered with the Manager of Neita's Nest. Only registered guests are allowed in the bedrooms. The main bedroom upstairs sleeps two persons only. Please advise at the time of your booking whether you wish 1 King sized bed or 2 Twins.

A second bedroom can be booked by the same party. It can accommodate up to 3 persons on two beds. There is a per person additional charge when booking the second room.

Security and Non-Guest Policy
Neita's Nest offers a home stay experience. As we have always done before we opened rooms to B&B guests, we try to maintain good security for the safety of all guests, staff and residents on the property. Be assured that someone is always here once we have guests on property.
It is imperative that you do NOT invite/allow strangers to the property. By 'strangers', we mean persons whom you met for the first time during this visit to Jamaica.

Please ensure that our staff knows when you are leaving the property so that the gate can be secured behind you. We will re-open for you at any time you wish. Just announce your arrival by telephone or by using the intercom at the gate. For late night and early morning arrivals, we ask that you call us 20 minutes before your expected arrival so that we can open up and receive you without the need to ring the intercom which may disturb other persons who may be sleeping.  

Neita’s Nest assumes no responsibility for loss, damage or injury to person, property or otherwise resulting directly or indirectly from acts of God, dangers incident to the sea, fire, breakdown of machinery, equipment, acts of the Government or other authorities, de jure or de facto, wars whether declared or not, hostilities, civil disturbances, strikes, riots, thefts, pilferage, epidemics, quarantines, customs regulations, delays or cancellation or changes in itinerary or schedule, or from acts or omissions of any kind or in any way related to the accommodation or transportation offered herein or due to any other cause beyond the control of Neita’s Nest.

No warranty of safety is made by Neita’s Nest. Clients should use reasonable caution appropriate for living in a foreign country and in a home. The transportation carriers and other suppliers providing travel or other services are independent contractors and not agents or employees of Neita’s Nest. Neita’s Nest is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such supplier or for any personal injuries, death, property damage, or other damages or expenses resulting there from. Specifically, the client expressly releases Neita’s Nest from any, and all liability for property loss, personal injury or death occurring for whatever reason at Neita’s Nest, from its transportation providers or from independent contractors.

These conditions constitute the entire agreement of Neita’s Nest and the client, and they shall not be modified.

Visiting Neita's Nest was an absolute delight. The rooms were tastefully decorated and furnished. The bed was comfortable. We enjoyed the beautiful mountain scenery while eating breakfast and using authentic Jamaican products. Our host, Michelle, was amazing. She made us feel at home, and I felt sad when I had to go. Thank you for the wonderful experience.
Patrice Djo
We arrived at Neita’s Nest after cancelling our hostel accommodation. Michelle (the owner) responded to our request to stay immediately and even arranged for a taxi (with Lester - who is an excellent guide) to pick us up. Within 15 minutes we were on our way to Neita’s and it was the best decision we made! The place is absolutely beautiful, the rooms are light and airy with amazing views overlooking Kingston from the hills...Michelle provide[d] everything we could need and offered us tea before bed. Dressing gowns, towels, fresh water - it was so lovely...The breakfast was delicious - coffee, fresh juice, fresh fruit, bread and eggs… Thanks, Michelle for being an excellent host and making us feel so welcome 😊😊
Rebecca Podd
Warmth and comfort great hostess and a wonderful serenity of location... enjoy your stay.
Noel Edward Holtz